Shipping policy
Shipping & Delivery
Every Lucano piece is handcrafted to order in the Byron Bay Hinterland, then packed by hand and sent fully insured because a piece this personal shouldn't travel unprotected.
Australian delivery
We ship across Australia with Australia Post, fully tracked and insured to the full value of your order.
- Free standard shipping on all orders over $100 AUD
- Standard shipping $10 AUD on orders under $100
- Express shipping $15 AUD
A signature is required on delivery. If nobody is home, your parcel will be held securely at your nearest post office for collection.
International delivery
We ship worldwide to selected countries with FedEx or DHL, fully tracked and insured to the full value of your order.
- Flat rate $50 USD to all destinations we ship to
We currently deliver to: Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.
Don't see your country? Email hello@lucano.com.au and we'll do our best to arrange delivery.
Making & dispatch times
How long until my piece ships?
Because each piece is made to order rather than pulled from a shelf, please allow 20 - 40 business days for your piece to be crafted before it's dispatched. Bespoke and custom commissions take longer and are quoted individually.
How long is delivery once dispatched?
Australian standard delivery typically takes 2–7 business days, and express 1–3 business days, depending on your location. International delivery typically takes 3–10 business days. These are carrier estimates, not guarantees.
You'll receive tracking details by email the moment your parcel leaves our studio.
Duties & taxes
Australian prices include GST. For international orders, any customs duties, import taxes or handling fees charged by your country are payable by you and are not included in the price or shipping cost. These are set by your local customs authority — we have no control over them and can't predict the amount.
If something goes wrong in transit
Every parcel we send is insured. If your order arrives damaged, or tracking suggests it has been lost, contact us at hello@lucano.com.au as soon as you can and we'll investigate with the carrier and make it right.
Please make sure your delivery address is correct at checkout. We're unable to redirect a parcel once it's been dispatched, and we can't take responsibility for orders sent to an incorrectly entered address.
Questions?
Email hello@lucano.com.au or call +61 411 716 761 — we're happy to help.